399 Not Out for Nando’s as it Spices up New Development

Restaurant Rating: ****
The Old Dairy, Victoria Road, South Ruislip, Middlesex HA4 0FY
Review date: Opening Night – Wednesday 12th April 2017

Last week I attended the launch night of the first restaurant to open in the redeveloped Old Dairy Citygrove development in West London. Whilst of course it is certainly not the first Nando’s, it was nonetheless a significant one in a milestone year for the brand.

Nando’s have racked up a seriously big, Brian Lara sized cricket store total of restaurants in the UK. The close of play on launch day, Wednesday 12th April 2017, saw them move on to a score of 399 in the UK with the South Ruislip opening. Not only that is that an impressive number, this comes in their 30th year of business (Established 1987  in South Africa) and exactly 25 years after opening their first in England in 1992, just 8 miles away in leafy Ealing Common, West London.

Speaking to one of their four, yes four, manager’s, Shan, on opening day, he spoke of his pride at the new development especially as there were fears the restaurant and proposed retail development might not have even get underway after having to face a legal challenge from supermarket giant Sainsbury’s. In 2015 their action was defeated in the courts by the local Hillingdon council which paved the way for building to commence.

Fast forward just two years and fitting out took just a swift six weeks from early March to April this year. During the 7-8 week build up to launch day, Nando’s trained a team of entirely new employees who were getting their first taste of working in the catering industry. They have provided a welcome boost for employment in the area by contributing 34  of the anticipated 536 new jobs at this Arla Development.

For Shan, “this is a dream come true and is all down to the full effort and hard work of the dream team, the Nando’s family following the Nando family values of passion, pride and integrity. We are one big family.”

Nando’s Citygrove

Walking into the restaurant you’re immediately struck by its impressive size and wow factor. As with all Nando’s this one has its own unique style and character. It is very much based on South Africa in keeping with Nando’s South African origins. This includes the unusual design of the lights, the art work and the beautiful, melodic South African music playing in the background. Loud enough to be heard but not so loud you can’t hold a conversation. The place has a big, light and airy feel to it. I particularly liked the outdoor dining area and can imagine those tables being extremely popular and hard to come by on very hot days. All in all this helped create a lovely ambiance for dining.

On a more practical, prosaic note, the sink for customers to wash their hands beside the fizzy pop drinks dispensers was a nice idea for the hygiene conscious diner and I’m sure you are one of those if you’re reading this review! If not you know what you have to do after reading this!

The location is different from the usual Nando’s typically located on busy High Street’s or inside major shopping complexes. Currently it is just the third anchor tenant on the Old Dairy site, along with Aldi and B&M. Located on Victoria Road, South Ruislip, it’s just 1/4 mile away and under 9 minutes to walk to, or one short bus stop away, from South Ruislip station (Central line). There is ample free parking there too. Later in the year it will be joined by other restaurants and a Cineworld cinema right opposite (due to open in June/July 2017). Essentially though it is sited in the heart of a fairly quiet, middle class, residential area, which should be great for business.

The Meal

Service was impressively fast, with drinks served before my acquaintance had even picked up our cutlery and sat down! The meal followed inside a pretty rapid ten minutes.

I enjoyed butterfly chicken (medium hot) with two sides of rice and mocha peas, which are fresh and healthy minty tasting whole peas drenched in pea mash, parsley, mint and chilli.

I also tried the supergrain which are grains, greens and full of beans with an avocado and buttermilk dressing. That was new to me. It felt and tasted like a very healthy option addition to my meal.

Butterfly chicken, rice and green peas

The food was really delicious, with a lovely, tangy spicy taste to it. I could have done with some more rice, but the portions were typical Nando’s portions, which I guess have often been on the small side and often leave you feeling a bit like Oliver Twist “wanting more!”

I enjoyed washing down my meal with a bottle of their 2M beer, described as a “light, crisp and refreshing beer from sunny Mozambique.” I’d not come across that brand before. I normally associate 2M with tape (or is that 3M)! Either way it had a pleasing light flavour to it that went down very well with the meal and certainly tasted nothing like sellotape! At £3.85 for a 250ml bottle it was somewhat on the pricey side though.

Most of the menu was standard Nando’s but there seemed to be some new additions specific to this branch. I liked the look of the new Trio Burger – Peri Peri Chicken, Halloumi and Mushroom. That will be available until 15th May 2017 or until stocks last so I can only assume it will only remain in the longer term if diners eat enough of it between now and then!

For dessert I enjoyed White Chocolate Raspberry Swirl cheesecake. I had this with cream and found it to be tasty, if a little chewy. It comprises “waves of raspberry sauce swirling through a creamy cheesecake and is lightly caramelised on top.”

This was recommended by our very helpful Waiter Akashai. I also sampled the salted caramel brownie. This rich chocolate brownie had a delicious hint of salted caramel and was absolutely delicious with the ice cream and was satisfyingly filling. Even sexy according to my dining pal! Hmmm. Sexy food? Not heard of that before but will try to look out for and factor that into future restaurant reviews!

On arrival there were a decent handful of diners, but by the time we left there were around nine parties totalling 24 customers. That was good for early evening on opening night. I was told there was a healthy lunchtime trade too. Considering there’s been no advertising that bodes well for the future success, especially when it gets the boost of other stores opening (ASDA is due to open in May/June 2017) and completion of the neighbouring Bellway Homes development.

A slight niggle were the overzealous Waiters and Waitresses, over eager to please on their first day, constantly asking if everything was alright. It was perfectly fine. It just wasn’t necessary to be asked about seven times within an hour by four different people! Many seemed young, inexperienced and were perhaps just following orders and trying to be helpful. They were friendly though so it wasn’t a problem and they seemed genuinely keen to ensure we were enjoying our meal and having a good time. That’s great and in keeping with the Nando’s family friendly ethos. After all they’ve not got to 399 not out by not knowing what it takes to open and run a good restaurant or two.

To reach that number in just 25 years since 1992 is some achievement, averaging 16 per year. That’s quite staggering really as it’s in excess of one a month!! I look forward to dining there again.

Meal for two:

  • 1 x Butterfly Chicken + 2 x sides (spicy rice) – £11.40
  • 1 x Butterfly Chicken + 2 sides (mocha peas and supergrain) – £11.40
  • 1 x White Chocolate Raspberry Swirl with cream – £4.45
  • 1 x Salted Caramel Brownie with ice cream – £2.50
  • 1 x 2M Beer (330ml) – £3.85
  • 1 x Carval Helhos Water (500ml) – £2.35
  • Meal for two with drinks – £35.95 + VAT = £43.14

Photographs and Review © Tiemo Talk of the Town

  • Nando’s Ruislip is open from 11.30a.m. – 10p.m. daily. Seven days a week. 
  • Address: The Old Dairy, Victoria Road, South Ruislip, Middlesex HA4 0FY.
  • Telephone: 0208-841 7337


  1. This review can also be found on Rate Your Nando’s a great fansite for Nando’s lovers 21.04.17
  2. Surprising New Developments Set to Regenerate One of West London’s Best Kept Secret’s – 21.12.15

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2 Responses to 399 Not Out for Nando’s as it Spices up New Development

  1. Claude says:

    Great review. Enjoy­ed the play on the Brian Lara record lol. Looking forward to checking out the ci­tygrove branch.


  2. Tiemo Talk says:

    Hello Claude – Thanks very much for your lovely, or should that be delicious, comment. Did you get to check out this branch of Nando’s and how was it? Did it hit you for 6 or did you just end up with a few runs lol?

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